Customer Assistance Representative - Redmond Airport

e customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 2522 SE Jessie Butler Circle Redmond, OR 97756

This is a position that pays $17.50 / hour + performance based monthly bonus $50 - $200. Hourly base plus generous incentive plan provides the overall potential to earn $18.00 - $19 / hr or more! Additionally, this position has a $500 Hiring Bonus!

We offer:

• Paid time off

• Employee discount

• Retirement savings plan including 401k

• Training and development

• Additional health benefits for full time employees

The schedules available are:

• Sunday: Off

• Monday: Off

• Tuesday: 4:00pm-12:30am

• Wednesday: 4:00pm-12:30am

• Thursday: 4:00pm-12:30am

• Friday: 4:00pm-12:30am

• Saturday: 4:00pm-12:30am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have a valid drivers license
• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have worked 6 months or more at current or most recent employer