Customer Assistant Representative - Burlington Airport

upport, service customers, and act as a rental back-up in a large home city branch or airport location.

The starting rate of pay is $20.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

This position is located at Burlington Airport (BTV)- 1200 Airport Drive South Burlington, VT 05403.

We offer:

• Paid time off

• Employee discount

• Training and development

Schedule available:

• Sunday: 3:00pm-12:00am (1 hour break)

• Monday : 3:00pm-12:00am (1 hour break)

• Tuesday: OFF

• Wednesday: OFF

• Thursday: OFF

• Friday: 3:00pm-12:00am (1 hour break)

• Saturday: OFF

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED
• Must have two years college experience OR at least two years of customer service experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to understand, read, write, and speak English