Customer Experience Representative

efficient and timely rental and return experience.

This pay for this position starts at $20.73/hour

This position is located at 2125 BELVEDERE RD, WEST PALM BEACH, FL 33406

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule:

Sunday- 9:00am-5:30pm

Monday- 9:00am-5:30pm

Tuesday- 9:00am-5:30pm

Wednesday-OFF

Thursday-OFF

Friday-9:00am-5:30pm

Saturday- 9:00am-5:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High school diploma or GED equivalent required

• Must have at least 1 year prior customer service retail or administrative support experience

• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

• No drug or alcohol related conviction on driving record in the past 5 years

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be able to understand, read, write and speak English

• Must be willing to accept $20.73/hour

• Apart from religious observations, must be able to work schedule:
  Sunday- 9:00am-5:30pm

  Monday- 9:00am-5:30pm

  Tuesday- 9:00am-5:30pm

  Wednesday-OFF

  Thursday-OFF

  Friday-9:00am-5:30pm

  Saturday- 9:00am-5:30pm