Customer Experience Representative

tion to provide for an efficient and timely rental and return experience.

This pay for this position starts at $19.61 / hr PLUS monthly customer service based bonus incentives. This is an anticipated yearly pay of $40,800 / year to $50,000 / year.

This position is located at the Sanford Airport, 1200 Red Cleveland Blvd, Sanford, FL 32773.

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule: Apart from religious observation, interested candidates must be able to work the following full-time (40 hour/week) EVENING schedule, including weekends and holidays:

• • Shift: Thursday - Monday: 5pm-close, Tue/Wed: OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work at Sanford Airport
• Must be willing to accept pay of $19.61/hour plus monthly customer service based bonus incentives
• Apart from religious observation, must be able to work the following full-time (40 hour/week) EVENING shift schedule: Thursday-Monday 5pm-close, Tue/Wed: OFF