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Customer Experience Representative

Enterprise Mobility

3.3

(31)

Fletcher, NC

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #515234

    Position summary

    efficient and timely rental and return experience.

    The pay for this Full Time position is $16.50 / hour

    This position is located at The Asheville Airport: 61 Terminal Dr. Fletcher, NC 28732

    We offer:

    • Paid time off

    • Employee rental car discounts

    • Retirement savings plan including 401k with matching profit sharing

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    Schedule:

    Sunday - 3:00pm-12:00am

    Monday - 3:00pm-12:00am

    Tuesday- 3:00pm-12:00am

    Wednesday - 11:00am-8:00pm

    Thursday - 11:00am - 8:00pm

    Friday - OFF

    Saturday - OFF

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

    • Meet and greet customers in a professional, friendly, and timely manner

    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

    • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

    • Place outgoing calls for callback management, and miscellaneous calls as assigned

    • Assist to assess condition of rental upon return

    • Notify Management of any known customer problems

    • Notify Management of any known vehicle problems and any required vehicle maintenance

    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • High School Diploma or G.E.D. required
    • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
    • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
    • Cannot have any drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be at least 18 years old
    • Apart from religious observation, must be able to work the following shift/schedule:

      • Sunday - 3:00pm-12:00am

        Monday - 3:00pm-12:00am

        Tuesday- 3:00pm-12:00am

        Wednesday - 11:00am-8:00pm

        Thursday - 11:00am - 8:00pm

        Friday - OFF

        Saturday - OFF

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.