Customer Experience Representative

ering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

• Hourly rate of $18.00/hour with bonus incentives

• Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

• Apart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidays

• This position is located at the Lansing Airport in Lansing, MI

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the 40 Hours per week for the following schedules: Monday - Friday 8am - 5pm, Thursday - Monday 12-pm-9pm, and Tuesday - Saturday 5pm-2am