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Customer Experience Representative - Akron Canton Airport

Enterprise Mobility

3.3

(31)

North Canton, OH

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #551323

    Position summary

    efficient and timely rental and return experience.

    This pay for this position starts at $16.50/hour.

    This position is located at 5400 Lauby Rd NW North Canton, OH 44720.

    We offer:

    • Paid time off

    • Employee rental car discounts

    • Retirement savings plan including 401k with matching profit sharing

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    Schedule:

    Monday: 3:00pm-12:00am

    Tuesday: 3:00pm-12:00am

    Wednesday: 3:00pm-12:00am

    Thursday: 3:00pm-12:00am

    Friday: 3:00pm-12:00am

    Saturday: Off

    Sunday: Off

    Responsibilities

    • We are hiring now for immediate openings. Responsibilities include:

      • Meet and greet customers in a professional, friendly, and timely manner

      • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

      • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

      • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

      • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

      • Place outgoing calls for callback management, and miscellaneous calls as assigned

      • Assist to assess condition of rental upon return

      • Notify Management of any known customer problems

      • Notify Management of any known vehicle problems and any required vehicle maintenance

      • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

      • Perform miscellaneous and backup duties job-related duties as assigned

      • Seek to improve job performance through self-assessment, skill development, training and goal setting

      • Maintain a regular and reliable level of attendance and punctuality

      • Perform miscellaneous job-related duties as assigned

      Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work the following schedule:

      • Monday: 3:00pm-12:00am

        Tuesday: 3:00pm-12:00am

        Wednesday: 3:00pm-12:00am

        Thursday: 3:00pm-12:00am

        Friday: 3:00pm-12:00am

        Saturday: Off

        Sunday: Off

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.