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Customer Experience Representative

Enterprise Mobility

3.3

(31)

Idaho Falls, ID

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #532336

    Position summary

    efficient and timely rental and return experience.

    This pay for this position starts at $17.50/hour

    This position is located at the Idaho Falls Airport.

    We offer:

    • Paid time off

    • Employee rental car discounts

    • Retirement savings plan including 401k with matching profit sharing

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    Schedules Available:

    Wednesday - Friday 3PM- 11:30PM, Saturday - Sunday 11AM-7:30PM

    Responsibilities

    • Meet and greet customers in a professional, friendly, and timely manner

    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

    • Place outgoing calls for callback management, and miscellaneous calls as assigned

    • Assist to assess condition of rental upon return

    • Notify Management of any known customer problems

    • Notify Management of any known vehicle problems and any required vehicle maintenance

    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • Must be able to work the following Schedule: Wednesday - Friday 3PM- 11:30PM, Saturday - Sunday 11AM-7:30PM
    • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.