Customer Experience Representative - Buffalo Airport

efficient and timely rental and return experience.

This position pays $18.50 / hour and is located at the Buffalo International Airport (BUF)- 4200 Genesee St, Buffalo, NY 14225.

We offer a robust Benefits Package including, but not limited to:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

Schedule Available:

• Monday: 4:00am to 12:30pm

• Tuesday: OFF

• Wednesday: OFF

• Thursday: 4:00am to 12:30pm

• Friday: 4:00am to 12:30pm

• Saturday: 4:00am to 12:30pm

• Sunday: 4:00am to 12:30pm

Or

• Monday: 12:00pm to 8:30pm

• Tuesday: OFF

• Wednesday: OFF

• Thursday: 12:00pm to 8:30pm

• Friday: 12:00pm to 8:30pm

• Saturday: 12:00pm to 8:30pm

• Sunday: 12:00pm to 8:30pm

Or

• Monday: 6:00am to 2:30pm

• Tuesday: OFF

• Wednesday: OFF

• Thursday: 6:00am to 2:30pm

• Friday: 6:00am to 2:30pm

• Saturday: 6:00am to 2:30pm

• Sunday: 6:00am to 2:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.