Customer Experience Representative

efficient and timely rental and return experience.

This is a temporary position for 90 days with opportunity to transition to permanent employment

Pay for this position starts at $21.00/hour.

Thursday-Monday 2pm-10:30pm

This position is located at BNA - Nashville International Airport.

We offer a robust Benefits Package including, but not limited to: (permanent employment ONLY)

• Paid Time Off, starting with 18 paid days off per year (12 during first year)

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work the following shift/schedule: 530pm-2:00am Thurs-Mon
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI)