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Customer Experience Representative

Enterprise Mobility

3.3

(31)

Norfolk, VA

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #520493

    Position summary

    efficient and timely rental and return experience.

    This pay for this position starts at $16.38 / hour - $18.31 / hour (based on commission-based sales experience) with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518.

    We offer:

    • Paid time off

    • Employee rental car discounts

    • Retirement savings plan including 401k with matching profit sharing

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    Schedule:

    Sunday-Thursday 3:30pm - 12:00am

    Responsibilities

    • Meet and greet customers in a professional, friendly, and timely manner

    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

    • Place outgoing calls for callback management, and miscellaneous calls as assigned

    • Assist to assess condition of rental upon return

    • Notify Management of any known customer problems

    • Notify Management of any known vehicle problems and any required vehicle maintenance

    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • Minimum of 1 year customer service or sales experience in a fast paced environment
    • High School Diploma or G.E.D. required
    • Must have reliable transportation to and from work
    • Must have a valid driver's license
    • Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
    • No drug, alcohol related violations in the past 3 years.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be able to work the full time schedule: Sunday-Thursday 3:30p - 12:00am

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.