Customer Experience Representative Lafayette Regional Airport

efficient and timely rental and return experience.

This pay for this position starts at $16.62 / hour.

This full-time position is located at 200 Terminal Drive, Lafayette, LA

We offer:

• Paid time off

• Employee rental car discounts

• Training and development

This position is a sales position. You must have a strong desire to work in a sales role.

SCHEDULE:

Sunday: 10:00am - 7:00pm

Monday: 10:00am - 7:00pm

Tuesday: 10:00am - 7:00pm

Wednesday: 10:00am - 7:00pm

Thursday: 10:00am - 7:00pm

Friday: OFF

Saturday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required

• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• This position is a sales position. You must have a strong desire to work in a sales role.

  SCHEDULE:

  Sunday: 10:00am - 7:00pm

  Monday: 10:00am - 7:00pm

  Tuesday: 10:00am - 7:00pm

  Wednesday: 10:00am - 7:00pm

  Thursday: 10:00am - 7:00pm

  Friday: OFF

  Saturday: OFF