Customer Experience Representative Lafayette Regional Airport
Why you should apply for a job to Enterprise Mobility:
#515791
Position summary
efficient and timely rental and return experience.
This pay for this position starts at $16.62 / hour.
This full-time position is located at 200 Terminal Dr, Lafayette, LA 70508
We offer:
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Paid time off
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Employee rental car discounts
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Training and development
Full-Time Rotating Schedule
WEEK 1
Sunday: 7:30 am - 4:30 pm
Monday: 7:30 am - 4:30 pm
Tuesday: Off
Wednesday: 730am -430 pm
Thursday: 730am -430 pm
Friday: 730am -430 pm
Saturday: Off
WEEK 2
Sunday: Off
Monday: 7:30 am - 4:30 pm
Tuesday: 7:30 am - 4:30 pm
Wednesday: OFF
Thursday: 7:30 am - 4:30 pm
Friday: 7:30 am - 4:30 pm
Saturday: 7:30 am - 4:30 pm
*This position is a sales position. You must have a strong desire to work in a sales role.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
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Meet and greet customers in a professional, friendly, and timely manner
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Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
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Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
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Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
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Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
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Place outgoing calls for callback management, and miscellaneous calls as assigned
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Assist to assess condition of rental upon return
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Notify Management of any known customer problems
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Notify Management of any known vehicle problems and any required vehicle maintenance
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Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
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Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
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Must be at least 18 years old
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High School Diploma or G.E.D. required
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Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
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Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
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Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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Must be available to work evenings, weekends (alternating), and holidays.
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WEEK 1
Sunday: 7:30 am - 4:30 pm
Monday: 7:30 am - 4:30 pm
Tuesday: Off
Wednesday: 730am -430 pm
Thursday: 730am -430 pm
Friday: 730am -430 pm
Saturday: Off
WEEK 2
Sunday: Off
Monday: 7:30 am - 4:30 pm
Tuesday: 7:30 am - 4:30 pm
Wednesday: OFF
Thursday: 7:30 am - 4:30 pm
Friday: 7:30 am - 4:30 pm
Saturday: 7:30 am - 4:30 pm
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This position is a sales position. You must have a strong desire to work in a sales role.