Customer Experience Representative - National LAX Airport

efficient and timely rental and return experience.

Branch location: 9020 Aviation Blvd. Inglewood, CA 90301

This is a Union Position and schedule is based on a shift bid. Must have open availability. Apart from religious observances, must be available to work 40 hours/week including days, graveyard (nights), holidays, and weekends

This position pays $19.50 / hour plus bonuses

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• This position requires a valid driver's license

• Must have an High school Diploma or GED equivalent

• Must have a minimum of 1 year of sales experience

• Apart from religious observations, must have open availability and able to work 40/hrs a week including days, nights, graveyard, weekends and holidays.

• Must be at least 18 years old

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.