Customer Experience Representative - OKC Airport

efficient and timely rental and return experience.

This pay for this position starts at $16.00 per hour plus up to $500 per month in bonuses!

This position is located at Will Rogers Airport at 5201 S Meridian Ave, Oklahoma City, OK 73119.

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Available Schedules:

Sunday: 3pm-12am

Monday: 3pm-12am

Tuesday: OFF

Wednesday: OFF

Thursday: 3pm-12am

Friday: 3pm-12am

OR

Sunday: OFF

Monday: OFF

Tuesday: 4pm-12am

Wednesday: 4pm-12am

Thursday: 4pm-12am

Friday: 4pm-12am

Saturday: 4pm-12am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veteran

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years,
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.