Customer Experience Representative - Paine Field International Airport PAE

and return experience.

Opening available at the following branch location:

• Paine Field International Airport (PAE) 9901 24th Place West, Everett, WA 98204

This is a full time position with a starting rate of pay 21.75/ hour.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

Schedule:

Sunday: Off

Monday:Off

Tuesday:2:00pm - 12:30am

Wednesday:2:00pm - 12:30am

Thursday:2:00pm - 12:30am

Friday:2:00pm - 12:30am

Saturday:2:00pm - 12:30am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have one year of customer service retail or administrative support experience
• Must have worked 6 months or more at most recent employer
• Must be at least 18 years old