Customer Experience Representative - Portland Airport

and return experience.

The pay for this position starts at $19 / hour

This position is located at The Portland Airport- 1001 Westbrook Street Portland, ME 04102

We offer:

• Paid time off

• Consistent full time 40 hour per week schedule

• Employee discount

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule Available:

• Sunday: 4:00pm-1:00am

• Monday: OFF

• Tuesday: OFF

• Wednesday: 11:00am-8:00pm

• Thursday: 11:00am-8:00pm

• Friday: 11:00am-8:00pm

• Saturday: 4:00pm-1:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a High School Diploma or GED
• Must currently have a valid US driver's license
• Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must have at least 6 months of prior customer service experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future