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Customer Experience Representative - Rochester Airport

Enterprise Mobility

3.3

(31)

Rochester, MN

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #523273

    Position summary

    efficient and timely rental and return experience.

    This position pays $20 / hour and is located at the Rochester Airport - 7701 Helgerson Drive SW, Rochester, MN 55902.

    We offer:

    • Paid time off

    • Employee discount

    • Training and development

    We have the following Part Time Schedule:

    • Monday: 9:00am to 6:00pm

    • Tuesday: OFF

    • Wednesday: OFF

    • Thursday: OFF

    • Friday: OFF

    • Saturday: 8:30am to 6:00pm

    • Sunday: 8:30am to 6:00pm

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

    • Meet and greet customers in a professional, friendly, and timely manner

    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

    • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

    • Place outgoing calls for callback management, and miscellaneous calls as assigned

    • Assist to assess condition of rental upon return

    • Notify Management of any known customer problems

    • Notify Management of any known vehicle problems and any required vehicle maintenance

    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
    • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.