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Customer Experience Representative - Rochester Airport

Enterprise Mobility

3.3

(31)

Rochester, NY

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #515034

    Position summary

    efficient and timely rental and return experience.

    This position pays $18.50 / hour and is located at the Rochester International Airport (ROC)- 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624.

    We offer:

    • Paid time off

    • Employee discount

    • Retirement savings plan including 401k with matching profit sharing

    • Training and development

    Schedule Available:

    • Monday: OFF

    • Tuesday: OFF

    • Wednesday: OFF

    • Thursday: 3:00pm to 11:00pm

    • Friday: 3:00pm to 11:00pm

    • Saturday: 2:00pm to 10:00pm

    • Sunday: 3:00pm to 11:00pm

    Responsibilities

    • Meet and greet customers in a professional, friendly, and timely manner

    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

    • Place outgoing calls for callback management, and miscellaneous calls as assigned

    • Assist to assess condition of rental upon return

    • Notify Management of any known customer problems

    • Notify Management of any known vehicle problems and any required vehicle maintenance

    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or G.E.D. required
    • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
    • Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.