Customer Experience Representative - Rochester Truck

r an efficient and timely rental and return experience.

This position pays $22 / hour and is located at our Rochester Truck location - 1515 W Frontage Rd, Rochester, MN 55901.

We offer a robust Benefits Package including, but not limited to:

• Paid time off

• Employee discount

• Retirement savings plan

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

Schedule:

• We have multiple Part Time and Full Time schedules available. This position involves working between the hours of 7:30am and 5:00pm Monday through Friday and between the hours of 9:00am and 12:00pm on Saturdays.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 21 years of age.

• High School Diploma or G.E.D. required.

• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

DOT Requirements:

We are subject to certain Department of Transportation Regulations

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).