Customer Experience Representative - Tulsa Airport

efficient and timely rental and return experience.

This pay for this position starts at $16.00 per hour plus opportunities for monthly performance bonuses.

This position is located at Tulsa International Airport: 2222 N 73rd East Ave Tulsa, OK 74115

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Available schedule:

Sunday: 2pm to 10pm

Monday: OFF

Tuesday: OFF

Wednesday: 2pm to 10pm

Thursday: 2pm to 10pm

Friday: 2pm to 10pm

Saturday: 2pm to 10pm

OR

Sunday: 7am to 4pm

Monday: 7am to 4pm

Tuesday: OFF

Wednesday: OFF

Thursday: 7am to 4pm

Friday: 7am to 4pm

Saturday: 7am to 4pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license
  • No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States
  • Must not require work authorization sponsorship by our company for this position now or in the future
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support