Customer Service Agent

ating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.

• Identifies and attends to the customer by name, verifies rental agreement and reservation.

• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.

• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.

• Provides all customers with undivided attention while assisting them.

• Prepares all rental and return documents accurately and completely.

• Offers all customers assistance with directions, maps, local area information and appropriate service information.

• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.

• Ensures that the return date and time on the rental agreement is accurate.

• Reviews all charges at the time of vehicle return.

• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must currently live in the Roswell, NM. areas or have plans to relocate within the next 30 days
• Must be at least 18 years old.
• Apart from religious observation, must be able to work the following shift/schedule: 2:00pm-10:00pm Friday, Saturday, Sunday, Monday, Tuesday & OFF: Wednesday & Thursday