Customer Service - Exit Booth Agent - Cincinnati Airport

the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $15 / hour plus monthly bonus opportunities.

This position is located at the Cincinnati Airport (CVG) - 3057 Terminal Drive Hebron, KY 41048

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

The available schedule is:

• Monday: OFF

• Tuesday: OFF

• Wednesday: 4:00pm to Close

• Thursday: 4:00pm to Close

• Friday: 4:00pm to Close

• Saturday: 4:00pm to Close

• Sunday: 4:00pm to Close

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely

• Verify car information and VIN number for security and car control

• Provide additional service to Emerald Aisle members by offering our refueling option

• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image

• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers

• Provide all customers with undivided attention while assisting them at the exit booth

• Make eye contact and greet all customers

• Thank customer at the conclusion of all transactions

• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary

• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).