Customer Service Representative - Cottonwood

in a friendly and timely manner

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Understand and communicate rental terms and conditions, vehicle features and other services

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have at least 1 year prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future