Customer Service Return Agent Panama City, FL Airport

ustomers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position is located at the Panama City Airport, 6300 West Bay Parkway, Panama City Beach, FL 32409.

This is a full-time position.

The starting salary for this position is $15.00 / hour

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.

• High School Diploma or G.E.D. required.

• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years

  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.

• Minimum of 1 year experience handling customer service functions.

• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the following schedule:

• Full-Time Schedule

  • Tuesday - Saturday 5am-1pm
  • Sunday - Thursday 5am-1pm
  • Tuesday- Saturday 12pm-8pm