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Customer Service Return Agent Seasonal-Charleston International Airport

Enterprise Mobility

3.3

(31)

Charleston, SC

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #514409

    Position summary

    nd is located at the Charleston International Airport (CHS)- 5500 International Blvd 119 Charleston, SC 29418.

    Must have open availability including days, evenings and weekends.

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

    • Advise and review rental charges; and provide an accurate receipt to the customer.

    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

    • Complete return transactions with 100% accuracy.

    • Inquire about service, satisfaction and document dissatisfaction.

    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

    • Use of proper statement to determine if vehicle is being returned with full tank of gas.

    • Complete a service alert for any mechanical and or body damage communicated by the customers.

    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

    • Keep lot organized for ease of access and traffic flow.

    • Management reserves the right to modify, change or delete duties assigned.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must have a minimum of 1 year prior customer service retail or administrative support experience
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • This is a seasonal position and you may work up to 180 working days during the defined season
    • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Must have open availability including days, evenings, and weekends

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.