Customer Service Return Agent Tallahassee Fl

ustomers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position is located at the Tallahassee International Airport 3300 Captial Cir SW.

This is a full-time position.

The starting salary for this position is $15.00 / hour

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.

• High School Diploma or G.E.D. required.

• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years

  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.

• Minimum of 1 year experience handling customer service functions.

• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the following schedule:

• Full-Time Schedule

  • Saturday- Tuesday 10am-8pm