Customer Service Return Lane Agent

ntial and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

Location:

The Consolidated Rental Car Facility
7434 New Ridge Rd
Suite 347
Hanover, MD, 21076

The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales.

Schedule:

• 12:00 PM to 8:30 PM Friday - Tuesday (Wednesday and Thursday Off)

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal.

• Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required

• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting

• Must have a valid US driver's license for at least 1 year

• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI's or DWI's on driving record in the last 3 years) employment reference, education and social security.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must live within a reasonable commute (no more than 1 hour) of Hanover, MD

• Must be able to work:
  12:00 PM to 8:30 PM Friday - Tuesday (Wednesday and Thursday Off)

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.