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Emerald Club Service Specialist - National Kahului Airport

Enterprise Mobility

3.3

(31)

Kahului, HI

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #503103

    Position summary

    g 401k with match and profit sharing

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.

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    Responsibilities

    • Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner

    • Assist members with questions and concerns and provide resolution as necessary

    • Review daily game plan in preparation for Emerald Service delivery

    • Review reservation manifest for special requests

    • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply

    • Maintain clean, low mileage fleet mix that meets Emerald Club requirements

    • Complete vehicle inspections in accordance with priority guidelines

    • Ensure that vehicle hangtags are completed correctly

    • Return failed inspection units back to production for re-cleaning and service agent coaching

    • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs

    • Offer assistance with luggage as needed

    • Document and communicate customer service issues to management

    • Keep Aisle area organized and clean for ease of access and appearance of the facility

    • Direct customers to the exit booth, provide local directions, maps and return directions as needed

    • Identify and communicate areas of opportunity for improved Emerald Club service delivery

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • Must have a valid driver's license with a satisfactory driving record
    • Minimum of 1 year face-to-face customer service experience required
    • Must have basic to intermediate level of understanding on the computer
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Aside from religious observance, must be able to work 40 hrs/week between 6am-2:30pm or 8am-5:30pm, including weekends and holidays

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.