Exit Booth Agent

responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This pay for this position starts at $15.00 / hour ($15.50 / hour for hours worked after 4pm) PLUS this position is eligible for monthly customer service bonus incentives AND performance based incentives.

This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827.

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule: Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) EVENING shift schedule, including weekends. Days off will be on weekdays.

Responsibilities

• Prepare all rental documents accurately and completely.

• Verify car information and VIN number for security and car control.

• Provide additional service to Emerald Aisle members by offering our refueling option.

• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

• Provide all customers with undivided attention while assisting them at the exit booth.

• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Minimum of 1 year experience handling customer service responsibilities
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work at the Orlando International Airport (zip code 32827)
• Must be willing to accept pay of $15.00/hour ($15.50/hour after 4pm) plus incentives
• Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) EVENING shift schedule, including weekends. Days off will be on weekdays.