Full Time Customer Assistant Representative - White River Junction, Vermont

rvice customers, and act as a rental back-up in a large home city branch or airport location.

We are immediately hiring for our White River Junction, VT office located at: 60 Jasmin Lane, White River Junction, VT 05001.

The starting rate of pay is $18.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

The schedule available is:

Sunday OFF

Monday 6:30am-5:30pm, 1 hour

Tuesday 7:30am-5:00pm, 1 hour

Wednesday 7:30am-12:00pm (every other)

Thursday 7:30am-5:00pm, 1 hour

Friday 7:30am-5:00pm, 1 hour

Saturday 8:30-12:00 (every other)

We offer:

• Paid time off

• Employee discount

• Retirement savings plan

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.

• Must have two years college experience OR at least two years of customer service experience

• Must have a high school diploma or GED

• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

• Must be able to read, write, and speak English

• Apart from religious observation, you must be available to work the following schedule:
  Sunday OFF

  Monday 6:30am-5:30pm, 1 hour

  Tuesday 7:30am-5:00pm, 1 hour

  Wednesday 7:30am-12:00pm (every other)

  Thursday 7:30am-5:00pm, 1 hour

  Friday 7:30am-5:00pm, 1 hour

  Saturday 8:30-12:00 (every other)