Full-Time Sr. Customer Assistance Representative | Hamden, CT

stomers, and act as a rental back-up in a large home city branch or airport location.

This role is for our office located at: 2425 DIXWELL AVE, HAMDEN, CT 06514-1808

This is a full-time position with a starting rate of pay 17.50 / hr.

The schedules available are:

Monday- 7:30am-6:15pm (1-hr break)

Tuesday- 7:30am-6:15pm (1-hr break)

Wednesday- OFF

Thursday- 7:30am-12:30pm

Friday- 7:30am-6:15pm (1-hr break)

Saturday- 8:45am-1:15pm

Sunday- OFF

We offer a robust Benefits Package including, but not limited to:

• Paid time off

• Employee discount

• Retirement savings plan

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.

• High school diploma or GED equivalent required.

  • Some college preferred.

• Must have at least 1 year prior customer service retail or administrative support experience.

• The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the listed schedule.

• Must be able to read, write and speak English