CommunityJobsAdviceEventsReviewsFor EmployersFor ClientsCoach Connect
CommunityJobsAdviceEvents
JOB SEARCH

National Service Coordinator - Remote

Enterprise Mobility

3.3

(31)

Salt Lake City, UT (Remote)

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #516291

    Position summary

    surrounding UT counties. Our department operates between the hours of Monday through Friday 4 a.m. - 8 p.m. MST and Saturday 6 a.m. - 3 p.m. MST. The schedules offered are based on current business needs. The schedule we currently have open for this position is 11:00 am - 8:00 pm MST Monday through Thursday with Fridays off, and Saturdays 7:00 am - 3:00 pm MST.

    Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

    The pay range for this position is $17.54 - $18.79 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

    Company Overview

    Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 745,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.

    Responsibilities

    Responsibilities include:

    • Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.

    • Set up replacement rentals when clients are in need of alternative transportation.

    • Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.

    • Consult customer decision makers regarding the vehicle repair service process.

    • Assisting with relaying repair approvals to repair facilities on behalf of the client

    • Providing timely follow up to ensure prompt service for clients

    • Maintaining regular communication efforts with third party vendors as well as Fleet drivers

    • Identifying and escalating customer service opportunities related to roadside assistance

    • Assist drivers with general vehicle service questions or concerns.

    Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

    Qualifications

    Minimum Qualifications:

    • Must be 18 years of age or older

    • Must live in the Salt Lake City, UT area or surrounding UT counties

    • Must live in the state of Utah

    • Two (2) years experience with customer and/or vendor support

    • Two (2) years of administrative support experience

    • Proven success in problem / conflict resolution or negotiation

    • Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)

    • Must be willing to accept $17.54 - $18.79 per hour

    • Must have the ability to meet all work from home technical requirements

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Competency Based Qualifications:

    • Executing

    • Customer Service

    • Detail Oriented

    • Analyzing

    • Communication

    • Flexibility

    Work From Home (WFH) Requirements:

    • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
    • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://https://www.speedtest.net/)

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.