Night Shift Customer Service Agent – O’Hare Airport

which includes evenings, weekends, and holidays.

This position is located at O'Hare International Airport (ORD)- O'Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days in your first year + 6 paid holidays

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

Candidates must be available for the following night shifts:

• Sunday: 9:30pm - 6am

• Monday: off

• Tuesday: off

• Wedneday: 9:30pm - 6am

• Thursday: 9:30pm - 6am

• Friday: 9:30pm - 6am

• Satursday: 9:30pm - 6am

  OR

• Sunday: 9:30pm - 6am

• Monday: 9:30pm - 6am

• Tuesday: 9:30pm - 6am

• Wedneday: off

• Thursday: off

• Friday: 9:30pm - 6am

• Satursday: 9:30pm - 6am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must live within 30 minutes of O'Hare Airport
• Must have 12 consecutive months of work/organizational experience
• Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred
• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.