Part Time Return Agent - Albuquerque Airport

e starting pay of $16 / hour plus monthly performance bonuses.

This position is located at the Albuquerque Airport (ABQ), Rental Car Area- 3400 University Blvd Suite K Albuquerque, NM 87119.

We offer:

• Paid time off

• Employee discount

• 401k retirement plan

• Training and development

Schedule:

• Sunday: 2pm- 7pm

• Monday: 2pm- 7pm

• Tuesday: 2pm- 7pm

• Wednesday: 2pm- 7pm

• Thursday: Off

• Friday: Off

• Saturday: 2pm- 7pm

OR

• Sunday: 7pm - 12am

• Monday: 7pm - 12am

• Tuesday: 7pm - 12am

• Wednesday: 7pm - 12am

• Thursday: Off

• Friday: Off

• Saturday: 7pm - 12am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

• Remind customer to check for personal belongings

• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

• Advise and review rental charges; and provide an accurate receipt to the customer

• Provide information in a professional and courteous manner regarding transportation to the airport terminal

• Thank customers using the prescribed dialogue

• Inquire about service, satisfaction and document dissatisfaction

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

• Use of proper statement to determine if vehicle is being returned with full tank of gas

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

• Keep lot organized for ease of access and traffic flow

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have at least twelve (12) consecutive months of prior work/organizational experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old