Return Agent - Dulles Airport

Enterprise Mobility

3.3

(31)

Dulles, VA

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.
  • #530280

    Position summary

    t savings plan

    • Health Insurance

    • Life Insurance

    • Dental Insurance

    • Vision Insurance

    • Training and development

    Schedule Available:

    • Sunday: 12:30pm- 9:00pm

    • Monday: OFF

    • Tuesday: 6:00am- 2:30 pm

    • Wednesday: 12:30pm- 9:00pm

    • Thursday: 12:30pm- 9:00pm

    • Friday: 12:30pm- 9:00pm

    • Saturday: OFF

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

    • Advise and review rental charges; and provide an accurate receipt to the customer.

    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

    • Complete return transactions with 100% accuracy.

    • Inquire about service, satisfaction and document dissatisfaction.

    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

    • Use of proper statement to determine if vehicle is being returned with full tank of gas.

    • Complete a service alert for any mechanical and or body damage communicated by the customers.

    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

    • Keep lot organized for ease of access and traffic flow.

    • Management reserves the right to modify, change or delete duties assigned.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old

    • Must have at least 6 months experience in sales, customer service, leadership or management in the last 6 years

      • Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
    • Must have a valid driver's license

    • Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

    We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.