Return Agent - John Wayne Airport

observances, must be available to work 40 hours/week and able to work days, nights, weekends and holidays**

This position pays $19.25/ hour (plus potential bonus)

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.
  Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Complete return transactions with 100% accuracy.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• This position requires a valid Driver's License

• High School Diploma or G.E.D. required

• 1 year prior customer service experience (retail, customer facing preferred)

• Must have basic computer skills

• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

• Apart from religious observances, must have be available to work 40 hours/week and able to work days, nights, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.