Return Agent - Miami International Airport

customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

THIS IS A FULL TIME POSITION 40 hours per week with benefits

Pay is $18.00/ hour

Location: Miami International Airport

This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation.

Schedule flexibility required-Weekly schedule 40 hours.

1. Sunday-Thursday: 2:30pm-11pm, Friday & Saturday: Off

2. Thursday-Sunday: 3pm-1130pm, Wednesday:1pm-930pm, Monday & Tuesday: OFF

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Keep lot organized for ease of access and traffic flow.

• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to accept $18.00/hour
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• This is a full-time position scheduled for 40 hours per week , interested candidates should have open work availability 7-days a week including weekends and holidays, apart from religious observation must be able to work one of the following schedules

• 1. Sunday-Thursday: 2:30pm-11pm, Friday & Saturday: Off

  2. Thursday-Sunday: 3pm-1130pm, Wednesday:1pm-930pm, Monday & Tuesday: OFF