Return Agent - Tucson International Airport - Full Time

on (40 hours per week) -** Position pays $17 / hour

This position is located at Tu****cson Airport Rental Car Center

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule:

Sunday - Thursday 7:00am - 4:00pm

Tuesday - Saturday 4:00am - 1:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

• Remind customer to check for personal belongings

• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

• Advise and review rental charges; and provide an accurate receipt to the customer

• Provide information in a professional and courteous manner regarding transportation to the airport terminal

• Thank customers using the prescribed dialogue

• Inquire about service, satisfaction and document dissatisfaction

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

• Use of proper statement to determine if vehicle is being returned with full tank of gas

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

• Keep lot organized for ease of access and traffic flow

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have at least 1 year of face to face customer service experience within the last 5 years
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday - Thursday 7am-4pm, or Tuesday - Saturday 4am-1pm
• Must not have interviewed with Enterprise for a customer service position at Tucson Airport in the last 12 months