Seasonal Customer Experience Representative - Fort Myers International Airport RSW

y rental and return experience.

This position is located at the Fort Myers International (RSW) - 11000 Terminal Access Rd, Fort Myers, FL 33913

This is a Seasonal position which will begin in November and last 150 days and candidates can work 44 hours per week

The starting pay rate is $19 / hour (hourly overtime pay above 40 hours) + a monthly customer service bonus opportunity. This position can make a targeted monthly bonus up to $400/month.

Schedules Available:

• Sunday: 11am - 8pm

• Monday: 11am - 8pm

• Tuesday: off

• Wednesday: off

• Thursday: 11am - 8pm

• Friday: 11am - 8pm

• Saturday: 11am - 8pm

  OR

• Sunday: 5pm - 12:30am

• Monday: 5pm - 12:30am

• Tuesday: 5pm - 12:30am

• Wednesday: 5pm - 12:30am

• Thursday: off

• Friday: off

• Saturday: 5pm - 12:30am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• This a seasonal position and you may work up to a maximum of 150 days during the defined season and must experience a 13 consecutive week break in service before being re-hired