Seasonal Customer Experience Representative - Gulf Shores Airport

e for an efficient and timely rental and return experience.

The pay for this position starts at $18.80 / hour plus monthly bonus opportunities.

This position is located at the Gulf Shores Regional Airport (GUF) 3190 Airport Drive Gulf Shores, AL 36542

The seasonal window starts on or after May 12th, 2026 and ends on or before October 19th, 2026. This position cannot exceed 180 days.

We have the following schedules available:

• Monday: OFF

• Tuesday: OFF

• Wednesday: 7:30am to 4:00pm

• Thursday: 7:30am to 4:00pm

• Friday: 7:30am to 4:00pm

• Saturday: 7:30am to 4:00pm

• Sunday: 7:30am to 4:00pm

Or

• Monday: 12:30pm to 9:00pm

• Tuesday: OFF

• Wednesday: OFF

• Thursday: 12:30pm to 9:00pm

• Friday: 12:30pm to 9:00pm

• Saturday: 12:30pm to 9:00pm

• Sunday: 12:30pm to 9:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired.