Seasonal Customer Experience Representative - O'Hare Airport

experience.

This position pays $21 / hour with an opportunity to earn monthly performance bonuses up to $1,000 / month. This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays. Example of shift times could include, but not limited to: 2pm-10:30pm or 3pm-11:30pm and would likely include the weekend days.

This position is located at (O'Hare International Airport) O'Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

This is a seasonal position with a 6 month maximum length of employment with a start date of April 2025 and end date of October 2025.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
• Must have worked 6 months or more at most recent employer
• Minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must have a valid driver's license with no more than 1 moving violation in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Highschool diploma or G.E.D. required
• Must live within 30 minutes of O'Hare Airport.