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Seasonal Customer Service Agent - Anchorage Airport

Enterprise Mobility

3.3

(31)

Anchorage, AK

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #520747

    Position summary

    C)- 5000 W International Airport Rd. Anchorage, AK 99502.

    The seasonal window starts May 2025 and cannot exceed 180 days.

    There are multiple schedules available. Candidates must be able to work on the weekends.

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

    • Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.

    • Identifies and attends to the customer by name, verifies rental agreement and reservation.

    • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.

    • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

    • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.

    • Provides all customers with undivided attention while assisting them.

    • Prepares all rental and return documents accurately and completely.

    • Offers all customers assistance with directions, maps, local area information and appropriate service information.

    • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.

    • Ensures that the return date and time on the rental agreement is accurate.

    • Reviews all charges at the time of vehicle return.

    • Prepares the Rental Agreement Folder with all required information.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or G.E.D. required
    • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
    • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.