Seasonal Customer Service - Return Agent - Philadelphia International Airport

Enterprise Mobility

3.3

(31)

Philadelphia, PA

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.
  • #544408

    Position summary

    !**

    The start date for the season is May 2026 to October 2026.

    We are hiring for the following schedule(s):

    • Sunday, Monday, Thursday, Friday, Saturday 3:00 AM - 11:30 AM

    • Sunday, Monday, Thursday, Friday, Saturday 4:00 AM - 12:30 PM

    • Sunday, Monday, Thursday, Friday 7:00 AM - 5:00 PM

    • Sunday, Monday, Thursday, Friday 12:00 PM - 10:00 PM

    • Sunday, Wednesday, Thursday, Friday 12:00 PM - 10:00 PM

    • Sunday 11:00 AM - 9:00 PM, Monday 10:00 AM - 8:00 PM, Thursday, Friday 12:00 PM - 10:00 PM

    • Sunday 12:00 PM - 10:00 PM, Wednesday 9:00 AM - 7:00 PM, Friday, Saturday 10:00AM - 8:00PM

    Responsibilities

    Responsibilities include:

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

    • Advise and review rental charges; and provide an accurate receipt to the customer.

    • Provide information in a professional and courteous manner regarding transportation to the airport terminal.

    • Thank customers using the prescribed dialogue.

    • Inquire about service, satisfaction and document dissatisfaction.

    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

    • Use of proper statement to determine if vehicle is being returned with full tank of gas.

    • Complete a service alert for any mechanical and or body damage communicated by the customers.

    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

    • Keep lot organized for ease of access and traffic flow.

    • Seek to improve job performance through self-assessment, skill development, training and goal setting

    • Maintain a regular and reliable level of attendance and punctuality

    • Perform miscellaneous job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old.

    • Experience Requirements:

      • Must have a minimum of 2 years of retail customer service experience OR
      • Must have Associates Degree with a minimum of 6 months of retail customer service experience
    • Must have a current and valid drivers license.

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    • Must be living within 30 minutes of the Philadelphia International Airport.

    • Must be willing to accept a seasonal position starting in May.

    • Must be able to work one of the the following schedule(s):

      • Sunday, Monday, Thursday, Friday, Saturday 3:00 AM - 11:30 AM
      • Sunday, Monday, Thursday, Friday, Saturday 4:00 AM - 12:30 PM
      • Sunday, Monday, Thursday, Friday 7:00 AM - 5:00 PM
      • Sunday, Monday, Thursday, Friday 12:00 PM - 10:00 PM
      • Sunday, Wednesday, Thursday, Friday 12:00 PM - 10:00 PM
      • Sunday 11:00 AM - 9:00 PM, Monday 10:00 AM - 8:00 PM, Thursday, Friday 12:00 PM - 10:00 PM
      • Sunday 12:00 PM - 10:00 PM, Wednesday 9:00 AM - 7:00 PM, Friday, Saturday 10:00AM - 8:00PM

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.