Seasonal Sr. Customer Assistance Representative

, we are currently hiring for the following schedules:**

Shift 1:

Sunday OFF

Monday 7:00am-4:00pm

Tuesday 8:0am-5:00pm

Wednesday 8:0am-5:00pm

Thursday 8:00am-5:00pm

Friday 8:00am-5:00pm

Saturday OFF

OR

Shift 2:

Sunday OFF

Monday 7:00am-5:00pm

Tuesday 8:0am-5:00pm

Wednesday 8:00am-4:00pm

Thursday 8:00am-5:00pm

Friday OFF

Saturday 8:0am-3:00pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing and able to stand and/or walk for long periods of time
• Must be able to read, write, speak and understand English
• Must be willing to work at a location in The Villages, FL
• Must be willing to accept a pay rate of $18.10/hour
• Must be willing to accept full time employment
• Willing to accept Seasonal employment up to 120 days
• Apart from religious observation, must be able to work the following schedules:

  • Shift 1:

    Sunday OFF

    Monday 7:00am-4:00pm

    Tuesday 8:0am-5:00pm

    Wednesday 8:0am-5:00pm

    Thursday 8:00am-5:00pm

    Friday 8:00am-5:00pm

    Saturday OFF

    OR

    Shift 2:

    Sunday OFF

    Monday 7:00am-5:00pm

    Tuesday 8:0am-5:00pm

    Wednesday 8:00am-4:00pm

    Thursday 8:00am-5:00pm

    Friday OFF

    Saturday 8:0am-3:00pm