Seasonal Sr. Customer Assistance Representative

as a rental back-up in a large home city branch or airport location.

This is a Seasonal position with a starting rate of pay of $23 / hour and 40 hours / week. This seasonal role is available May 1st thru October 28th, cannot exceed 180 days. The position requires weekend availability and a driver's license.

Openings available at the following locations:

• 340 O'Farrell St - Union Square

• 350 Beach St - Fisherman's Wharf

The following schedules are available:

Schedule 1:

6:00am-3:00pm

Thursday to Monday (Tuesday/Wednesday off)

Schedule 2:

9:00am-6:00pm

Thursday to Monday (Tuesday/Wednesday off)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required

• Some college preferred

• Must have at least 6 months prior customer service retail or administrative support experience

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the following schedule(s): 6:00am-3:00pm Thursday to Monday (Tuesday/Wednesday off) OR 9:00am-6:00pm Thursday to Monday (Tuesday/Wednesday off)

• Must be at least 18 years old

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.