Seasonal Sr. Customer Assistance Representative

Enterprise Mobility

3.3

(31)

San Francisco, CA

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.
  • #511954

    Position summary

    as a rental back-up in a large home city branch or airport location.

    This is a Seasonal position with a starting rate of pay of $23 / hour and 40 hours / week. This seasonal role is available May 1st thru October 28th, cannot exceed 180 days. The position requires weekend availability and a driver's license.

    Openings available at the following locations:

    • 340 O'Farrell St - Union Square

    • 350 Beach St - Fisherman's Wharf

    The following schedules are available:

    Schedule 1:

    6:00am-3:00pm

    Thursday to Monday (Tuesday/Wednesday off)

    Schedule 2:

    9:00am-6:00pm

    Thursday to Monday (Tuesday/Wednesday off)

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

    • Meet and greet customers in a friendly and timely manner

    • Provide directions and general assistance

    • Assist to assess condition of rental upon return

    • Process returns, check-ins and exit kiosk transactions

    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

    • Understand and communicate rental terms and conditions, vehicle features and other services

    • May sell optional protection products, upgrades, fuel options and other additional equipment

    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • High school diploma or GED equivalent required

    • Some college preferred

    • Must have at least 6 months prior customer service retail or administrative support experience

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    • Apart from religious observation, must be able to work the following schedule(s): 6:00am-3:00pm Thursday to Monday (Tuesday/Wednesday off) OR 9:00am-6:00pm Thursday to Monday (Tuesday/Wednesday off)

    • Must be at least 18 years old

    We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.