Sr. Customer Assistance Representative

Enterprise Mobility

3.3

(31)

Chiefland, FL

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.
  • #515442

    Position summary

    training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

    We offer:

    • Paid time off

    • Employee discount

    • Retirement savings plan

    • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

    • Life Insurance

    • Training and development

    This Full T****ime position pays $18/hour and is located at 2340 NW 14th St, Chiefland, FL 32626

    Full Time Work Schedule(s):

    Schedule: Monday: 7:45am - 5:15pm, Tuesday: 7:45am - 5:15pm, Every other Wednesday: 7:45am - 2:30pm, Thursday: 7:45am - 5:15pm, Friday: 7:45am - 5:15pm, Every other Saturday: 8:30am - 1:30pm

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

    • Meet and greet customers in a friendly and timely manner

    • Provide directions and general assistance

    • Assist to assess condition of rental upon return

    • Process returns, check-ins and exit kiosk transactions

    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

    • Understand and communicate rental terms and conditions, vehicle features and other services

    • May sell optional protection products, upgrades, fuel options and other additional equipment

    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have 12 consecutive months of work/organizational experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be willing to report to work at the Chiefland office
    • Must be willing to accept a pay rate of $18/hr
    • Apart from religious observation, must be able to work the following schedule(s): Monday: 7:45am - 5:15pm, Tuesday: 7:45am - 5:15pm, Every other Wednesday: 7:45am - 2:30pm, Thursday: 7:45am - 5:15pm, Friday: 7:45am - 5:15pm, Every other Saturday: 8:30am - 1:30pm

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.