Sr. Customer Assistance Representative

training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

We offer:

• Paid time off

• Employee discount

• Retirement savings plan

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

This Full T****ime position pays $18/hour and is located at 2340 NW 14th St, Chiefland, FL 32626

Full Time Work Schedule(s):

Schedule: Monday: 7:45am - 5:15pm, Tuesday: 7:45am - 5:15pm, Every other Wednesday: 7:45am - 2:30pm, Thursday: 7:45am - 5:15pm, Friday: 7:45am - 5:15pm, Every other Saturday: 8:30am - 1:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have 12 consecutive months of work/organizational experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to report to work at the Chiefland office
• Must be willing to accept a pay rate of $18/hr
• Apart from religious observation, must be able to work the following schedule(s): Monday: 7:45am - 5:15pm, Tuesday: 7:45am - 5:15pm, Every other Wednesday: 7:45am - 2:30pm, Thursday: 7:45am - 5:15pm, Friday: 7:45am - 5:15pm, Every other Saturday: 8:30am - 1:30pm