Sr. Customer Assistance Representative - Seattle Downtown

stomers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• Downtown Seattle 1601 3rd Ave, Seattle, WA 98101

This is a full time position with a starting rate of pay 22.50/ hour.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

Schedule:

• Sunday: 7am - 4pm

• Monday: 7am - 4pm

• Tuesday:7am - 4pm

• Wednesday: 7am - 4pm

• Thursday: Off

• Friday: Off

• Saturday: 7am - 4pm

  OR

• Sunday: 7am - 4pm

• Monday: Off

• Tuesday:Off

• Wednesday: 7am - 4pm

• Thursday: 7am - 4pm

• Friday: 7am - 4pm

• Saturday: 7am - 4pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have one year of customer service retail or administrative support experience
• Must have worked 6 months or more at most recent employer
• Must have a valid driver's license with no more than 2 civil violations on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future