Account Service Executive

s to drive renewal and growth of the assigned portfolio.

• Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.

• Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).

• Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.

• Achieve or exceed targets and objectives (e.g: Renewal % / NPS).

• Assume any report or task assigned that are relevant to accounts servicing and renewals.

About Experian

About Experian

Experian is the world's leading global information services company. During life's big moments - from buying a home or a car to sending a child to college to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at https://www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

Experience and Skills

What you'll need to bring to the team

• Minimum 2 years of experience in accounts renewal and/or customer service

• Strong sense of client-centricity and ability to connect with diverse client profiles

• Outstanding interpersonal, presentation and communication skills, written and verbal

• Excellent situational-handling skills and ability to thrive in a fast-paced environment

• Proactive with a positive learning attitude and desire to learn the ropes

• Proven ability to excel both independently and as part of a team

• Proficiency with MS Office Tools (Word, Powerpoint, Excel)

• Diploma/Degree in business or relevant studies

• Bilingual candidate (English & Mandarin)

• Familiarity with Singapore business landscape is preferred

• Familiarity with Salesforce is preferred

Additional Information

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