Administrador(a) de Sistemas SaaS Pleno

oogle Workspace.
This role is ideal for someone with a solid IT / Operations background, who thrives in autonomous environments, enjoys bringing structure to ambiguous contexts, and is passionate about delivering an excellent experience to internal users.

?️ Your key responsibilities

• Act as the primary owner of Jira, Confluence, and Google Workspace environments

• Administer configurations, permissions, access, and integrations across these tools

• Provide proactive, high-quality support to internal users across multiple business units

• Establish and improve processes, standards, and best practices for tool usage

• Identify gaps, issues, and improvement opportunities, acting proactively to resolve them

• Create and maintain clear documentation, guidelines, and usage policies

• Collaborate closely with business teams to understand needs and translate them into scalable solutions

• Ensure reliability, organization, and governance of all managed systems

Qualifications

? What we expect from you

• Proven experience as a Jira Administrator

• Proven experience as a Google Workspace Administrator

• Hands-on experience with Confluence

• Strong background in IT, Operations, or SaaS Systems Administration

• Ability to work with high autonomy and take full ownership of systems

• Strong communication skills, with the ability to support both technical and non-technical users

• A proactive, organized, and customer-focused mindset

⭐ Nice to have

• Experience acting as a systems or tools owner in scaling companies

• Passion for building structured, maintainable, and well-governed systems

• Experience supporting cross-functional teams in a global or fast-paced environment

Additional Information

At Serasa Experian, we believe that diversity is essential for a healthier and more innovative work environment, where everyone can share experiences and express their ideas. That's why we promote several initiatives to support inclusive recruitment and the professional development of our people.

We also have our affinity groups, created to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generations).

Come be part of this transformation!

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together

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